At Incaspin Casino, we take your privacy and data protection rights seriously https://incaspin-casino.eu/fr-be/legal-and-affiliates/. If you are a player or an affiliate based in Belgium, you are allowed to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page describes how you can send a Data Subject Access Request (DSAR) to get a copy of the personal data we hold about you, the steps we implement to confirm your identity, and what you can expect throughout the process.
Partnership Programme and Personal Data Protection
Incaspin Casino’s affiliate programme is built on trust and transparency. When you sign up as an affiliate, we collect personal data like your name, contact details, payment information, and website traffic statistics. We serve as the data controller for this information and manage it to oversee our partnership, determine commissions, and comply with legal obligations.
As an affiliate, you enjoy the same DSAR rights as any other data subject. You can ask for access to all personal data we keep in connection with your affiliate account, covering performance metrics, payment history, and any correspondence. We will also confirm the third-party tracking platforms we employ and the data they process on our behalf.
We encourage affiliates to review the privacy notice within our affiliate terms and conditions. If you face concerns about how your data is disclosed with advertising networks or analytics providers, you can submit them through a DSAR. Our Data Protection Officer will handle any queries and, where necessary, assist you transfer your data to another programme.
We do not sell affiliate personal data to third parties. All data transfers outside the European Economic Area are safeguarded by standard contractual clauses or equivalent safeguards. Your trust counts to our long-term partnership, and we keep committed to preserving high standards of data protection.
What Is a Data Subject Access Request (DSAR)?
A Data Subject Access Request is a written inquiry you can submit to any organisation that manages your personal data. Under Article 15 of the GDPR, you are entitled to confirmation of whether we process your data. If we do, you are entitled to receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.
At Incaspin Casino, we manage every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to provide a complete and understandable response that helps you verify the lawfulness of our processing activities.
How to Submit a DSAR to Incaspin Casino
Filing a DSAR to us is straightforward. You can use either email or our internet contact form. The process safeguards your privacy and assists us locate your information precisely. To assist us handle your request swiftly, include specific details and be set to verify your identity.
Select Your Contact Method
Email Submission
Submit your request straight to our appointed Data Protection Officer at dpo@incaspin-casino.eu. Employ the subject line “Data Subject Access Request – Belgium” to securng prompt routing. In the body of your email, state plainly that you are exercising your right of access and supply your full name, registered email address, and username if applicable.
Online Contact Form
Otherwise, you may use the contact form present on our website. Pick the privacy or data protection category from the dropdown menu and outline your request in the message field. We recommend adding a scanned copy of a valid identity document if you want to expedite the verification step, although this is not mandatory at the submission stage.
Information You Should Provide
To prevent delays, include the following details with your DSAR:
- Your complete official name and date of birth
- The email address connected to your Incaspin Casino account
- Your account username alternatively affiliate ID, if applicable
- A precise description of the data you want to access (for example, transaction history, login logs, or possibly all personal data)
- Any extra details that may help us locate your records, such as your approximate registration date
If you are an affiliate, mention your affiliate tracking code and the website or websites you promote. This helps us gather the relevant performance and commission data.
ID Validation Prerequisites
Before we release any personal data, we must confirm your identity to prevent unapproved disclosure. We usually request a copy of a government-issued photo ID, such as a passport alternatively identity card, and a recent utility bill or possibly bank statement showing your name and address. You may redact any sensitive information not required for verification, such as your national identification number or photograph, if you wish.
We authenticate documents within two business days and will contact you if we need additional proof. Once your identity is confirmed, the one-month response period begins. If we cannot validate your identity, we will notify you and may ask for substitute documentation.
Authentication and Management Timelines
Once we obtain your DSAR and authenticate your identity, the statutory one-month period commences. We aim to respond within this timeframe, but we may extend it by two additional months if your request is intricate or you have made multiple requests. If that happens, we will advise you of the extension and the reasons within the first month.
If we decline to act on your request, we will provide a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never discriminate against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.
You will obtain your data electronically via secure email or through a password-protected download link. We encode all responses to protect your information in transit. If you prefer a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is more rapid and uses less paper.
Comprehending Your Data Rights in Belgium
Belgium implements the GDPR through its national legislation, so you have explicit control over your personal information. You can utilize our casino platform or participate in our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We handle these rights openly and answer without needless delays.
The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) supervises compliance and delivers guidance. Your rights encompass access, rectification, erasure, restriction of processing, data portability, and the right to object. A Data Subject Access Request is the standard route for using your right of access, allowing you to receive a copy of the personal data we hold.
What Details Are You Able To Request?
Through a DSAR, you can request access to a broad scope of personal data that Incaspin Casino processes. We will supply you with a formatted, commonly used, and digitally processable version of your data where possible. The precise information accessible varies based on your interaction with our services, but it typically includes the following categories:
- Registration account details, including name, address, email, and date of birth
- Payment and deposit history, including deposits, withdrawals, and bonus activity
- Log-in records and IP address logs
- Message logs with our customer support team
- Responsible gambling limits and self-exclusion records
- Affiliate performance data, click rate analytics, and earnings reports (for affiliates)
If you require a specific document, such as a copy of a contract or a particular customer service transcript, specify this in your request. We will try our hardest to accommodate fair requests and will clarify if any data cannot be disclosed due to legal privilege or third-party rights.
Frequently Asked Questions
How quickly will I get my data after filing a DSAR?
Our obligation is to reply promptly and no later than one month from receiving your request and confirming your identity. In cases where your request is especially complicated or you have made several requests, we might extend this timeframe by up to two extra months. We will notify you of any extension within the first month and explain the reasons. As a rule, uncomplicated requests are usually handled within two or three weeks.
Can I submit a DSAR on behalf of someone else?
You are permitted to file a DSAR for another person with legal authorization, like a power of attorney or parental rights. We will ask for evidence of your authorization and might also need to confirm the data subject’s identity. This ensures we do not reveal personal data to unauthorized parties. When acting as an authorised representative, enclose the appropriate documentation with your request to sidestep delays.
Do I have to pay for submitting a data access request?
In https://fr.wikipedia.org/wiki/Punto_banco many cases, filing a DSAR is entirely free of charge. We reserve the right to charge a justified administrative fee if your request is clearly unfounded or excessive, especially if it is repetitive. Before any fee is applied, we will contact you to talk about the situation and look for ways to refine your request. Fair access matters to us, and we will not apply fees as a hindrance to your rights.
How about I am not satisfied with the response?
If you feel our response is incomplete or we have not managed your DSAR accurately, reach out to our Data Protection Officer as a first step to obtain clarification. We are committed to addressing issues quickly. If you remain dissatisfied, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA). You may also pursue a court solution. We will furnish the relevant contact particulars for the authority upon request.
Is it possible to request removal of my data instead of retrieval?
Certainly, you have the right to request removal of your personal data under certain situations, such as when the data is no longer required for the purposes for which it was collected or if you revoke consent. A DSAR, however, is exclusively for access, not removal. If you want to assert your right to erasure, submit a different request clearly stating that aim. We will assess it against legal storage obligations and respond as needed.
Do affiliates have the same data access rights as users?
Absolutely. Affiliate partners are data subjects under the GDPR and have the identical rights as players. You can request access to all personal data we manage in connection with your affiliate activity, such as commission records, traffic logs, and communications. We treat affiliate DSARs with the same care and confidentiality. Our affiliate programme’s privacy notice specifies the specific data categories, and we are happy to help with any queries through the DSAR process.